Privacy Policy

1. Data Controller / Verantwortlicher

The data controller responsible for processing your personal data is:

2. Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

• Account Information: Name, email address, phone number
• Address Information: Street address, postal code, city, country (Germany)
• Order Information: Device details, repair services selected, order notes
• Payment Information: Processed securely (we do not store full payment card details)

2.2 Automatically Collected Data

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent, interactions with our website
• Cookies: See our Cookie Policy

3. Legal Basis for Processing (Rechtsgrundlage)

We process your personal data based on the following legal grounds under GDPR Article 6:

• Contract Performance (Art. 6(1)(b) GDPR): Processing necessary to fulfill our repair services
• Legal Obligation (Art. 6(1)(c) GDPR): Compliance with tax, accounting, and legal requirements
• Consent (Art. 6(1)(a) GDPR): Marketing communications (where you have opted in)
• Legitimate Interest (Art. 6(1)(f) GDPR): Website security, fraud prevention, service improvement

4. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling repair orders
• Communicating about your order status
• Sending warranty and invoice information
• Providing customer support
• Improving our services and website
• Complying with legal obligations
• Preventing fraud and ensuring security
• Sending marketing communications (only with your consent)

5. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Delivery services, payment processors (under strict data processing agreements)
• Legal Authorities: When required by law or to protect our legal rights
• Parts Suppliers: Only device information necessary for obtaining repair parts

We do NOT sell your personal data to third parties.

6. International Data Transfers

Your data is primarily stored and processed within the European Union (EU). If data is transferred outside the EU, we ensure appropriate safeguards are in place (Standard Contractual Clauses, GDPR Art. 46).

7. Data Retention

We retain your personal data only as long as necessary:

• Account Data: Until you request deletion or close your account
• Order Data: As required by German tax law (typically 10 years)
• Marketing Data: Until you withdraw consent or unsubscribe
• Technical Data: Logs retained for up to 90 days for security purposes

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15 GDPR): Request a copy of your personal data
• Right to Rectification (Art. 16 GDPR): Correct inaccurate or incomplete data
• Right to Erasure (Art. 17 GDPR): Request deletion of your data ("Right to be Forgotten")
• Right to Restriction (Art. 18 GDPR): Limit how we process your data
• Right to Data Portability (Art. 20 GDPR): Receive your data in a structured format
• Right to Object (Art. 21 GDPR): Object to certain types of processing
• Right to Withdraw Consent (Art. 7(3) GDPR): Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with a supervisory authority

9. Cookies and Tracking

Our website uses cookies to enhance your experience. For detailed information, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure password storage using encryption
• Regular security updates and monitoring
• Access controls and employee training
• Regular backups and disaster recovery plans

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If you are a parent and believe your child has provided us with personal data, please contact us.

12. Supervisory Authority

You have the right to lodge a complaint with the competent data protection supervisory authority:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice. Please review this page periodically for updates.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact: